Receive and manage service requests via app in case of malfunctions and difficulties encountered during:
Solve users' problems
- Vehicle rental process
- Account management
Involve users to keep the system running efficiently
Receive and manage user reports through the customer platform in case of:
- Damage and breakdowns to the vehicle or the docking point.
- Loss and/or theft of the vehicle.
Measure users’ satisfaction with online surveys
Carry out in-app short-answer questionnaires and online surveys to gather the feedback of the customers and make the right decisions to improve the business.
Easy handling of support requests
The complete management platform enables the efficient process of customer support requests.
Monitor current status of all repair tickets (started, in progress, completed).
Search repair tickets by vehicle, repair status or issue type.
View a complete list of vehicle and docking station repairs in chronological order.
Reply to Users
Match of a user’s report to a vehicle or docking station, change the state of each repair ticket.
Customize your knowledge base
Vaimoo provides an extensive knowledge base of tutorials, FAQs and guides to support your users and simplify customer care management, it is easily customizable to your specific needs.