Receive and manage service requests via app in case of malfunctions and difficulties encountered during:
Solve users' problems
- Vehicle rental process
- Account management
Easy handling of support requests
The complete management platform enables the efficient process of customer support requests.
Monitor current status of all repair tickets (started, in progress, completed).
Search repair tickets by vehicle, repair status or issue type.
View a complete list of vehicle and docking station repairs in chronological order.
Reply to Users
Match of a user’s report to a vehicle or docking station, change the state of each repair ticket.